Answering Service Acronyms and Definitions
Posted by
Emily Land on Tue, Aug 23, 2011 @ 09:19 AM
We consumers hear and use various technical acronyms everyday. How many of us actually know what they mean? Here's a list of acronyms used in the telephone answering service business on a fairly regular basis. If you have one that you've been wondering about, please leave it in the comments and we'll be sure to pass along the definition.
DID – Digital Inward Dial is a service of a local phone company (or local exchange carrier) that provides a block of telephone numbers for calling into a company's private branch exchange system.
DSL - Digital Subscriber Line is a family of technologies that provides digital data transmission over the wires of a local telephone network.
FTP – File Transfer Protocol is a standard network protocol used to transfer files from one host to another over a network, such as the Internet.
HTML – Hyper-text Markup Language the authoring language used to create documents on the World Wide Web.
HTTP – Hypertext Transfer Protocol is the set of rules for transferring files (text, graphic images, sound, video, and other multimedia files) on the World Wide Web.
IVR - Interactive Voice Response is a technology that allows a computer to interact with humans through the use of voice and keypad inputs.
P2P – Peer-to-Peer sharing On the Internet, peer-to-peer is a type of transient Internet network that allows a group of computer users with the same networking program to connect with each other and directly access files from one another's hard drives.
POP - Post Office Protocol is an application-layer Internet standard protocol used by local e-mail clients to retrieve e-mail from a remote server.
PBX – Private Branch Exchange is a telephone system within an enterprise that switches calls between enterprise users on local lines while allowing all users to share a certain number of external phone lines.
TCP- Transmission Control Protocol provides reliable, ordered delivery of a stream of bytes from a program on one computer to another program on another computer.
USB – Universal Serial Bus is a complete interconnection technology for input/output devices, including: keyboards, mice, game port, serial port devices, digital audio, printers, scanners, modems, joy sticks, and other telecommunication devices.
VoIP – Voice Over Internet Protocol is a technology that allows you to make voice calls using a broadband Internet connection instead of a regular (or analog) phone line.
Hopefully these definitions will help you keep up in this ever increasing technological world of ours. If you would like to speak with one of our staff about how Answer Center can assist you with your messaging needs, please click below
