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Please contact us today for a free, no obligation consultation on how Answer Center can save you time and money!

Advantages

Best Operators in the Business
24 Hours a Day - 7 Days a Week
No Extra Charge for Holidays
Triple Redundant System
On Site IT Personnel

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Medical Answering Service Features

  • Service is available 24 hours, 7 days per week. Coverage for lunch, in-service seminars, meetings, etc. Have the benefit of "Instant Temps." We step in whenever your recptionist is unavailable and can even connect selected callers directly to you.
  • We can bridge or patch the doctor to a patient - protecting his/her private phone numbers after hours.
  • Are patients getting busy signals during the day? We can take your overflow calls and fax or e-mail mesages directly to the office.
  • Wake-up and appointment reminder calls are available - at no cost beyond normal operator time charges.
  • Calls are always answered in the business name. Answer Center has no generic "please hold" greetings.
  • Calls in progress are rarely put on hold to answer other calls. We avoid long ring times and interrupted calls by using a customized automated answer after 4 rings.
  • Electronic message tickets are customized to each doctor's requirement and the date, time and operator's initials are tracked on every call and message. A complete message history is available on all calls.
  • A voice recorder is also used to verify accuracy of messages and courtesy of operators.
  • All client information is maintained electonically including employee lists, emergency contact numbers and dispatching instructions.
  • Caller-ID can be captured to verify caller's phone number including area code.
  • Multiple office locations can be supported.
  • All plans are based on "per minute" usage. Why pay full price for short calls such as forwarding or wrong numbers? Each call is timed to the second. You pay only for actual time operators are working with callers.
  • Voice Mail can be intelligently integrated into your service to control costs and discourage routine calls.